Web/online documents

BackWeb Technologies Inc. Revised online help file for administrators of a web server that targets and delivers content to end users.

Canada Trust Developed online help for a transaction processing system that pays bills, transfers funds, issues cheques, and tracks investments.

CCI Developed a web-based training course for call centre and support software.

CIBC Developed online help for a cash management system.

CIC Developed and delivered a one-day workshop on writing for the web for Citizenship and Immigration Canada (since delivered elsewhere).

Certicom Corp. Created an HTML help file and WinHelp file for users of the company's elliptic curve cryptographic service provider.

CyberWorld Wrote a web-based Help file for 3D building tools.
Instinet, a Reuter Company Designed and developed an award-winning online help system for a real-time securities information product.

Instinet, a Reuter Company. Designed and developed an award-winning online help system for a real-time securities information product.

Investment Funds Institute of Canada Developed a prototype for web-based training and ultimate conversion of all materials to this format.

Learning Matters. Analyzed and edited web marketing materials for this training consultancy.

Link Multimedia Wrote intranet content introducing a new business performance measurement system for a major financial company.

Manifest Communications Wrote and edited marketing material for a web-based charitable donor information site. Also evaluated site navigation and made recommendations for improvement.

ManuLife Financial Wrote and subsequently updated an online help file for a system that illustrates various insurance concepts and products.

MDS Sciex. Developed information models underlying the company’s single-sourcing strategy for online and paper documents.

Metropolitan Toronto Evaluated a suite of 10 online files. Recommended a strategy to rationalize and revise them. Also provided training on how to structure and build help files with Doc-to-Help.

Netcom Canada (now AT&T) Developed web-based marketing material for various product offerings. Also developed HTML-based help for a new commercial business product to complement the user guide for the same product.

Sun Life of Canada Designed and developed a help file for a benefits enrollment system.

Telepresence Inc. Created an HTML help file for a web-based community publishing tool.

William Horton Consulting Edited the content for this well known consultant’s web site (www.horton.com) and acted as copywriter and proof-reader for a recent book on e-learning tools and technology.

Writing for the Web Developed and deliver a one-day course on writing for the web. Covers the difference between web and paper documents, navigation, what attracts attention, writing style, and more.