Policy and procedure guides

Altamira Compiled, edited, and revised a policies and procedures manual on investor products and services.

Compass Group Canada Compiled, edited, and produced a policy and procedures guide for the food services department at the Milton Correctional Institution.

First Marathon Edited and wrote a series of documents outlining the company's Year 2000 testing and modification procedures.

KCA & Associates Developed a guide for organisations involved in helping internationally trained professionals gain access to their professions here.

Ministry of Health Designed, wrote, and edited a capital planning procedures guide for use by community health organizations and hospitals.

PAPA & Associates Rewrote a procedure manual for the Scarborough Public Utilities Commission's vendor assessment program.

Sayers & Associates Ltd. Revised and edited the company's policies and procedures manual on construction and engineering practices.

Programmer/operator guides

Ainsworth Technologies Inc. Produced an operator's manual for a new OS/2 based message processing system for the Coast Guard of Canada.

BackWeb Technologies Inc. Wrote revised guide for administrators of a Web server that creates channels to target and deliver content to end users.

Bryker Data Systems Wrote a programmers' guide to the prototyping and rapid application development process and tools used for client/server applications.

Elliott Jackson Communications Acted as editor for a team of five writers documenting programming, operations, and training procedures for a UNIX-based transaction processing system for a major credit card company. Also developed a style guide and template for all writers to use.

Kurtz & Steel Limited Wrote a programmers' guide for a proprietary toolkit used to design and develop a materials, maintenance, and work management application.

User and reference guides

AT&T Canada Wrote user guide and web content describing a Virtual Private Network product for the Internet.

Canadian Pacific Limited Updated and edited a booklet describing how to use the new release of a proprietary electronic mail system.

CIBC Developed a style guide and acted as editor for writers developing paper and online training and reference materials for a new user interface.

Centre for Forensic Sciences Developed a user guide, training guide, and train the trainer material from a single source for a new evidence tracking and management system.

Certicom Corp. Wrote a user guide for software that manages a fax security device. Also edited installation, administration, and user guides for the hardware.

Direct Software Services Designed and wrote a project planning guide for Northern Telecom Canada's Global Information Services division.

Instinet, a Reuter Company Developed an award winning user guide for a communications gateway to live securities information and other brokers' securities positions.

Investors Group Wrote and edited an orientation guide for new sales reps and a second manual on setting up and running an independent business.

Kurtz & Steel Limited Team editor for five writers of paper and online user and reference materials for an object-oriented enterprise-wide work management system. Also created documentation standards and policies.

Ministry of Natural Resources Redesigned and rewrote two user guides for a forestry planning and toolkit/database application.

Netcom Canada (now AT&T) Developed and wrote a user guide for a new commercial business product as well as a guide for the company's existing ISP services.

PROMIS Systems Revised and restructured a user manual and help files for a UNIX-based electronic document approval and release system.

Versus Technologies Designed, wrote, and edited award-winning user guides for several financial products developed for securities brokers.